Services

We offer a simple, straight-forward service commitment: Complete customer satisfaction. That’s because our experience delivering IT support is unmatched. What’s more, this service commitment extends from essential platform administration to strategic IT business consulting.

But with a 100% satisfaction guarantee, we know we have to be not only committed, but good too. With deep IT experience supporting small and mid-size businesses, our clients have confidence that we will be available and act efficiently.

Be it consulting, network design, remote helpdesk support, automatic system monitoring, or fixing a server, in all that we do we add value.

We work towards the essential system administration goals: uptime and performance. To that end we offer a superb range of system and network admin tasks. We provide performance monitoring, server security hotfixes, patch management, software upgrades, data backup, as well as general network admin tasks.

Ad hoc and Emergency IT support are provided with expert care. This includes troubleshooting computers and peripherals. And we act quickly and smartly.

We take care of network devices, software licenses, patch management, and security. We document all changes and configurations. This means we take all the guesswork out of what was done, when and by whom.

Strategic IT consulting and project management is a hallmark of Core’s nearly 20 years of overall experience. Simply put, we help small and mid-size businesses make smart technology decisions particularly in a difficult economy.

Core provides round-the-clock remote system monitoring capabilities with the COREAlert management service. COREAlert is a cost-effective solution for customers with limited or no IT staff. Servers are monitored 24×7 for uptime and performance. When critical machines hit pre-established thresholds such as CPU utilization, disk space and application bottlenecks, notifications are sent to Core’s handhelds and servers with an actual person receiving and responding. Alarms are quickly analyzed, diagnosed and resolved.